1. Overview

CEO Transformation Technologies LLC ("we," "us," or "our") is committed to your satisfaction with our services and coaching programs. This Refund Policy describes our refund practices and the circumstances under which refunds may be issued.

2. Service-Specific Refund Terms

Coaching & Consulting Services (One-on-One & Group):

• Refund eligibility: Within 7 days of initial payment if no coaching sessions have been delivered
• Once a coaching session has begun, the service is considered delivered and is non-refundable
• Cancellation requests must be made in writing to our support team

Assessments & Questionnaires:

• Non-refundable once the assessment has been accessed or started
• Refunds available within 24 hours of purchase if assessment has not been accessed

Tools, Templates & Digital Products:

• Non-refundable once downloaded or accessed
• Refunds may be issued within 48 hours of purchase if the product has not been downloaded

Membership Programs:

• Monthly memberships: Refund available within 7 days of subscription initiation, before first billing date
• Annual memberships: Refund available within 14 days of subscription initiation, before first billing date
• Cancellation does not provide refunds for services already rendered

Funding & Business Credit Packages:

• Non-refundable once the initial consultation or service delivery has occurred
• Refunds may be issued within 5 days of purchase if no services have been initiated

3. Refund Process

To request a refund:

1. Contact our support team at support@ceotransformationtechnologies.com or through your client portal
2. Provide your name, order number, email address, and reason for refund request
3. Our team will review your request within 2-3 business days
4. If approved, the refund will be processed to the original payment method
5. Refunds typically appear in your account within 5-10 business days, depending on your financial institution

4. Non-Refundable Circumstances

The following circumstances are not eligible for refunds:

• Services that have been delivered or partially delivered
• Coaching sessions that have been attended or scheduled
• Digital products that have been downloaded or accessed
• Assessments or questionnaires that have been accessed or submitted
• Refund requests submitted after the specified refund window has closed
• Refund requests related to user error or misunderstanding of service terms
• Cancellations requested after service commencement dates

5. Cancellation Policy

Recurring services (memberships, retainers, subscriptions) can be cancelled at any time. To cancel:

1. Log into your client account
2. Navigate to Membership or Subscription settings
3. Select "Cancel Subscription"
4. Confirm your cancellation request

Cancellations take effect at the end of the current billing cycle. You will not be charged for future periods after cancellation.

6. Partial Refunds

Partial refunds may be issued at our discretion when:

• A service has been partially delivered due to client request or circumstances
• A client cancels a multi-session program after one or two sessions
• A refund is deemed appropriate in our judgment

Partial refund amounts will be calculated based on the percentage of services not yet rendered.

7. Disputed Charges

If you believe you were charged in error or did not authorize a charge, please contact us immediately at support@ceotransformationtechnologies.com. We will investigate your claim and resolve it within 5-10 business days.

8. Special Circumstances

Refunds may be issued for services we are unable to deliver due to circumstances beyond our control, including:

• Illness or emergency on the part of our coaching team
• Technical failures or outages
• Natural disasters or force majeure events
• Service discontinuation

In such cases, we will work with you to either reschedule services or issue a full refund.

9. Contact Information

For refund requests or questions about this policy:

Email: support@ceotransformationtechnologies.com
Phone: Available through your client portal
Hours: Monday-Friday, 9 AM - 5 PM EST

10. Policy Changes

CEO Transformation Technologies LLC reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of any changes.